Sangoma P-phones: answer, redirect or send a call to voicemail
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Why this is useful
See the options available while the phone is ringing, including answering, sending to voicemail and redirecting the caller. The short demonstration helps desk users decide what they want to happen to a call before choosing a button.
Applicability
Version-specificP-series workflow associated with the P320/P325/P330 family. Application availability and exact controls vary across Sangoma platforms and firmware.
Keep in mind
- Ignore behavior and voicemail destinations depend on the PBX; do not assume the caller is always disconnected.
- Available actions depend on the account’s enabled features.
Before you watch
Use a configured device and a willing test caller. Read the linked guide before changing settings.
Put it into practice
Use a test caller to compare answer, voicemail and redirection. Ask the caller what happens each time so you can distinguish silencing your phone from changing the call’s final destination.
Technical references
Editorial review Sep 8, 2026. Review used the complete available transcript and primary references; audio and screen readability remain unverified.