Sangoma P-series: hold, resume and begin a transfer
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Why this is useful
Learn the small sequence that prevents a caller from being lost while you handle another task: put the call on hold, recognize that it remains held, and resume it deliberately. The clip also introduces starting a transfer from that held call. Read the parking guide to understand when a colleague needs a shared parked call instead.
Applicability
Version-specificP-series provider tutorial. Hold music, visible keys and transfer behavior follow the installed phone/PBX configuration.
Keep in mind
- Holding a call does not normally make it retrievable from every other desk. Use the system’s parking workflow for that requirement.
- Starting a transfer is not the same as completing it; confirm the destination and chosen transfer mode.
Before you watch
A configured phone, its service instructions and a willing test caller.
Put it into practice
Ask a test caller to confirm when they hear hold treatment and when conversation resumes. Repeat once while another test call is present so you learn to select the correct held call.
Technical references
Editorial review Sep 8, 2026. Review used the complete available transcript and primary references; audio and screen readability remain unverified.