Poly Edge E220 and E320: softkeys, speed dials and transfers
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Why this is useful
Get oriented to the smaller Edge E220 and the larger E320 through a shared call-handling walkthrough. The narration follows keys and status indicators into speed dials, forwarding, conferences and both transfer styles. Keep the two model references open alongside it so differences in key layout and connectivity remain clear.
Applicability
Version-specificDemonstration covering E220 and E320. Exact provider branding and installed firmware were not established from the supplied captions.
Keep in mind
- Press-and-hold contact editing and available softkeys depend on the installed configuration.
- Verify the displayed transfer mode instead of assuming every Poly phone starts with a warm transfer.
- A feature shown on one Edge model is not evidence that all Edge models have the same wireless hardware.
Before you watch
A configured phone, its service instructions and a willing test caller.
Put it into practice
Identify your exact model and its call controls. Add one approved test speed dial, place a call with it and practise both transfer modes with colleagues before changing a working button layout.
Technical references
Editorial review Sep 8, 2026. Review used the complete available transcript and primary references; audio and screen readability remain unverified.